Stolen or Missing Ridebox Battery | CS022

Stolen or Missing Ridebox Battery

Immediate action is needed if your battery is stolen. This guide covers how to report the theft to authorities and NRD Customer Care.

1. Assess the Situation

• Make sure the battery hasn’t been moved by someone else before assuming it’s stolen.
• Note the Time and Place: Record the time and location where the battery was last seen.

2. Report the Theft to the Police

• Call the Police Immediately: Report the theft to your local police department as soon as possible.
• Provide Details: Give the police all relevant information, including the battery number of the RideBox Battery which can be located in the NRD RideApp.
• Obtain a Police Report: Get a copy of the police report. This will be necessary for insurance claims and other legal matters.

3. Report the incident to NRD

Any accident or damage must be reported to NRD within twenty four (24) hours from the occurrence.

Customer Support Contact Information:

B2C Customers:

• support@nrdev.ph
• https://www.facebook.com/nrdev.ph
• NRD RideApp
• https://nrdev.ph

B2B Customers:

• enterprisesupport@nrdev.ph
• Viber (Use the Group Chat created during onboarding)
• https://e88ventures.com/

Please have the following details ready when contacting Customer Support:

• Description of the incident, including the date, location, persons involved, and nature of the event
• Photo/s of any damage
• Contact Person, Contact Number, and best time to call
• Police Report (if applicable)